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Processing Asset Requests

Updated: June 26, 2020

Contents

Switch Point

You come here after the provider requested the product for a customer as instructed in Ordering the Product in the Provider Tutorial.

Process the Fulfillment Request

Information

In the scenario that you use now, a representative of the vendor, Front Street Inc., must access the vendor system, generate a license key for the customer, add it to parameters of the request, and approve the latter.

The request processing is similar to the Fulfill the Product Request process that you tested during the product preview. This time you are assumed to enter real-world data.

1. Locate the fulfillment request

In Assets main page of the Vendor Portal, open the Requests tab and find the pending asset request:

Click the link to the product request.

2. Review the request

The Request Details view displays the following properties:

The Items tab holds the information on the ordered items.
The Parameters tab contains a list of configured product parameters.
The Tiers tab displays the customer and reseller properties.

3. Locate the product parameters

Information

In the fulfillment phase, the vendor must specify the product fulfillment parameters. In this particular scenario, you must generate a product license for the customer and then enter it as a required parameter.

On the Parameters tab, find the product parameters:

Click the Edit icon next to the “Volume License key” string.

4. Specify the product parameters

In the pop-up window, fill in the required field:

Enter the license key and click Save.

5. Approve the request

On top-right of the Request Details screen, click Approve and in the pop-up window click OK to confirm the approval.

The request status changes to Approved.

6. Verify the asset status

Click the asset ID to return to the Asset Details screen:

The asset status is Active now.

Switch Point

After approval of the request, the Provider receives a notification; the asset request status in the Provider Portal changes to Approved, and the asset status changes to Active. Go to Verify the Product Request Fulfillment in the Provider Tutorial to ensure this.

Conclusion

You went through a simple product request fulfillment process. After this process, the customer that requested the product receives the generated license key that they will use when getting access to the vendor service.

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