The Subscriptions module on the CloudBlue Connect platform enables partners to streamline and systematize product arrangements to specified marketplaces. Therefore, Connect users can track, review and manage subscriptions via one convenient module on the comprehensive platform.
This module automatically generates a subscription object once a customer buys your product. Subscriptions contain required product purchase data and allow partners to consolidate order fulfillment workflow by managing subscription (fulfillment) requests. Hence, Vendors can activate subscriptions by approving purchase requests, change subscriptions by approving change requests, and so on.
Furthermore, note that the Subscription module allows accessing and reviewing billing information via a billing requests that can be submitted from Vendors or Distributors. Thus, this module can be also increasingly helpful for partners that require a systematic way to consolidate billing data for each product arrangement.
The following diagram illustrates a typical workflow of the Subscription module and correlation of the Subscription, Fulfillment Request and Billing Request objects on the CloudBlue Connect platform.
First, customers purchases a product that is listed within a specific marketplace and that is registered on the Connect platform. Note that Connect supports any type of product, whether it is physical goods, on-demand software licenses, or any other service.
Next, the CloudBlue Connect platform automatically collects information about purchased SKUs (Items), customer/ reseller insights, and other purchase-related data. Thus, the Connect platform generates a new subscription and a new fulfillment (subscription) request.
Once Vendors approve this fulfillment request, the system activates a subscription. Therefore, a new billing request can be generated via this active subscription.
In case a subscription is successfully activated, customer receives purchased items via the marketplace. Note that the Connect platform can also be used to monitor and manage cancelled, changed or suspended subscriptions. If customers decide to cancel their subscription or change the number of purchased items, Connect generates corresponding fulfillment requests.
The following outlines how this module can be beneficial for your organization and how it can help Vendors and Distributors simplify communication.
Learn more about subscription API, fulfillment requests, subscription states, and module user interface by accessing corresponding documentation articles on the CloudBlue Connect Community page.