Requests Management

Updated: May 13, 2021
Contents

Overview

Fulfillment requests originated from specified marketplace and sent to the CloudBlue Connect platform. Therefore, Vendors can review and manage provided fulfillment requests via the graphical user interface.

Fulfillment requests are also interconnected with subscriptions and stored in the Subscriptions module. Thus, for instance, purchase requests create subscriptions, while cancel requests terminate them. Fulfillment requests can be also generated manually by following the Subscription Creation guidelines.

Note that Vendors are able to create product parameters that can be necessary to fulfill a request. Refer to Product Parameters for more information.

The following showcases how to access your request details and how approve, inquire or reject a request.

Request Details

Click on a request ID from the Fulfillment tab to access fulfillment request details screen.

The fulfillment request details screen provides general information like associated product, marketplace, subscription, and status.

Furthermore, this screen contains various data within the following tabs:

  • Reservation: This tab displays defined reservation items.
  • Pay as You Go: This tab displays created pay-as-you-go items.
  • Parameters: Access product parameters through this tab.
  • Details: This tab specifies dates, associated contracts, a commerce system and a Distributor.
  • Tiers: This tab contains customer account and reseller account information.
  • Requests Chain: This tab contains product available request chains.
  • Configuration: Access available configuration parameters via this tab.

Processing Fulfillment Requests

The fulfillment request details screen enables Vendors to process requests via the following buttons on the user interface:

  • Approve: Approve provided fulfillment request by clicking this button. Note that approving a fulfillment request is followed by your subscription activation template specified within the Embedding section.
  • Inquire: Click this button in case more information is required. This button is available in case at least one required parameter is presented.
  • Reject: Reject provided fulfillment request by clicking this button.

Display Inquire and Reject

Click on ellipsis () icon to access Inquire and Reject buttons.

Click on the Not Assigned field to assign the fulfillment request to a specific user account.

In case a request is approved and not assigned, the system will assign this fulfillment request automatically.

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