Fulfillment requests originated from specified marketplace and sent to the CloudBlue Connect platform. Therefore, Vendors can review and manage provided fulfillment requests via the graphical user interface.
Fulfillment requests are also interconnected with subscriptions and stored in the Subscriptions module. Thus, for instance, purchase requests create subscriptions, while cancel requests terminate them. Fulfillment requests can be also generated manually by following the Subscription Creation guidelines.
Note that Vendors are able to create product parameters that can be necessary to fulfill a request. Refer to Product Parameters for more information.
The following showcases how to access your request details and how approve, inquire or reject a request.
Click on a request ID from the Fulfillment tab to access fulfillment request details screen.
The fulfillment request details screen provides general information like associated product, marketplace, subscription, and status.
Furthermore, this screen contains various data within the following tabs:
The fulfillment request details screen enables Vendors to process requests via the following buttons on the user interface:
Click on the Not Assigned field to assign the fulfillment request to a specific user account.
In case a request is approved and not assigned, the system will assign this fulfillment request automatically.