Class CaseResource

Classes

CaseAttachmentsResource ⇐ GenericResource

The CaseAttachmentResources class provides methods to access the
attachment objects for a case.

CaseSettingsResource ⇐ GenericResource

The CaseSettingsResources class provides methods to access the
setting objects for a case.

CaseResource ⇐ GenericResource

The CaseResource class provides methods to access the case
endpoint of the CloudBlue Connect API.

CaseAttachmentsResource ⇐ GenericResource

The CaseAttachmentResources class provides methods to access the
attachment objects for a case.

Kind: global class
Extends: GenericResource
Category: Resources

CaseSettingsResource ⇐ GenericResource

The CaseSettingsResources class provides methods to access the
setting objects for a case.

Kind: global class
Extends: GenericResource
Category: Resources

CaseResource ⇐ GenericResource

The CaseResource class provides methods to access the case
endpoint of the CloudBlue Connect API.

Kind: global class
Extends: GenericResource
Category: Resources

• CaseResource ⇐ GenericResource
  • new CaseResource(client)
  • .attachments(id) ⇒ CaseAttachmentsResource
  • .settings(id) ⇒ CaseSettingsResource
  • .pend(id) ⇒ CaseCommentsResource
  • .inquire(id) ⇒ CaseCommentsResource
  • .resolve(id) ⇒ CaseCommentsResource
  • .close(id, rating, feedback) ⇒ CaseCommentsResource

new CaseResource(client)

Creates a new instance of the CaseResource class.

Returns: CaseResource – An instance of the CaseResource class.

Param	Type	Description
client	ConnectClient	An instance of the ConnectClient class.

caseResource.attachments(id) ⇒ CaseAttachmentsResource

Returns an instance of the CaseAttachmentsResource for a Case.

Kind: instance method of CaseResource
Returns: CaseAttachmentsResource – An instance of the CaseAttachmentsResource
for the case.

Param	Type	Description
id	string	The unique identifier of the Case.

caseResource.settings(id) ⇒ CaseSettingsResource

Returns an instance of the CaseSettinsResource for a Case.

Kind: instance method of CaseResource
Returns: CaseSettingsResource – An instance of the CaseSettingsResource
for the case.

Param	Type	Description
id	string	The unique identifier of the Case.

caseResource.pend(id) ⇒ CaseCommentsResource

Set Case to pend status.

Kind: instance method of CaseResource
Returns: CaseCommentsResource – An instance of the CaseCommentsResource
for the case.

Param	Type	Description
id	string	The unique identifier of the Case.

caseResource.inquire(id) ⇒ CaseCommentsResource

Set Case to inquire status.

Kind: instance method of CaseResource
Returns: CaseCommentsResource – An instance of the CaseCommentsResource
for the case.

Param	Type	Description
id	string	The unique identifier of the Case.

caseResource.resolve(id) ⇒ CaseCommentsResource

Set Case to resolve status.

Kind: instance method of CaseResource
Returns: CaseCommentsResource – An instance of the CaseCommentsResource
for the case.

Param	Type	Description
id	string	The unique identifier of the Case.

caseResource.close(id, rating, feedback) ⇒ CaseCommentsResource

Set Case to close status.

Kind: instance method of CaseResource
Returns: CaseCommentsResource – An instance of the CaseCommentsResource
for the case.

Param	Type	Description
id	string	The unique identifier of the Case.
rating	rating	Rating of the case
feedback	string	Feedback message