Class CaseSettingsResource

Updated: March 10, 2021
Contents

Classes

CaseAttachmentsResourceGenericResource

The CaseAttachmentResources class provides methods to access the
attachment objects for a case.

CaseSettingsResourceGenericResource

The CaseSettingsResources class provides methods to access the
setting objects for a case.

CaseResourceGenericResource

The CaseResource class provides methods to access the case
endpoint of the CloudBlue Connect API.

CaseAttachmentsResource ⇐ GenericResource

The CaseAttachmentResources class provides methods to access the
attachment objects for a case.

Kind: global class
Extends: GenericResource
Category: Resources

CaseSettingsResource ⇐ GenericResource

The CaseSettingsResources class provides methods to access the
setting objects for a case.

Kind: global class
Extends: GenericResource
Category: Resources

CaseResource ⇐ GenericResource

The CaseResource class provides methods to access the case
endpoint of the CloudBlue Connect API.

Kind: global class
Extends: GenericResource
Category: Resources

new CaseResource(client)

Creates a new instance of the CaseResource class.

Returns: CaseResource – An instance of the CaseResource class.

ParamTypeDescription
client ConnectClient An instance of the ConnectClient class.

caseResource.attachments(id) ⇒ CaseAttachmentsResource

Returns an instance of the CaseAttachmentsResource for a Case.

Kind: instance method of CaseResource
Returns: CaseAttachmentsResource – An instance of the CaseAttachmentsResource
for the case.

ParamTypeDescription
id string The unique identifier of the Case.

caseResource.settings(id) ⇒ CaseSettingsResource

Returns an instance of the CaseSettinsResource for a Case.

Kind: instance method of CaseResource
Returns: CaseSettingsResource – An instance of the CaseSettingsResource
for the case.

ParamTypeDescription
id string The unique identifier of the Case.

caseResource.pend(id) ⇒ CaseCommentsResource

Set Case to pend status.

Kind: instance method of CaseResource
Returns: CaseCommentsResource – An instance of the CaseCommentsResource
for the case.

ParamTypeDescription
id string The unique identifier of the Case.

caseResource.inquire(id) ⇒ CaseCommentsResource

Set Case to inquire status.

Kind: instance method of CaseResource
Returns: CaseCommentsResource – An instance of the CaseCommentsResource
for the case.

ParamTypeDescription
id string The unique identifier of the Case.

caseResource.resolve(id) ⇒ CaseCommentsResource

Set Case to resolve status.

Kind: instance method of CaseResource
Returns: CaseCommentsResource – An instance of the CaseCommentsResource
for the case.

ParamTypeDescription
id string The unique identifier of the Case.

caseResource.close(id, rating, feedback) ⇒ CaseCommentsResource

Set Case to close status.

Kind: instance method of CaseResource
Returns: CaseCommentsResource – An instance of the CaseCommentsResource
for the case.

ParamTypeDescription
id string The unique identifier of the Case.
rating rating Rating of the case
feedback string Feedback message
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