The General section of the Settings module allows specifying general information (name and description), company overview, and additional information (website, country, etc.). Furthermore, this section enables Connect users to upload media content, such as images or videos. Use the provided interface to introduce your organization and specify other essential information or media that help your…
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Creating Offers Navigate to the Offers module on the Vendor Portal. Created offers are displayed under the Directory section. Click the Add Offer button to launch an offer creation wizard. Follow the wizard steps to successfully configure a new offer: As a result, the system provides your created offer object summary. Click the Go to…
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Introduction CloudBlue Connect (shortly, Connect) represents an automation platform that enables partners to build complex supply chain applications and integrate those into various business scenarios. Therefore, the Connect platform is used to boost efficiency, speed time to revenue and establish a scalable business quickly. The following introduces and describes key concepts on Connect, such as…
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Access the Groups menu to create a new group of users, manage group permissions, add existing users to a group or delete groups from the account. By default, the system provides a group that is called “Administrators”. This group includes all permissions that can be manually adjusted. Group permissions define what Connect modules are available…
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The product Guidelines functionality allows Vendors within the platform to set up product guideline rules that can be referenced by the distributors that the product is listed to. These Guidelines are a configurable rules that Vendors can use to specify how a specific item/SKU can interact with other items/SKUs within the product item list. These guidelines are…
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The Helpdesk section of the Account module allows switching the helpdesk modes (built-in and external). In addition, this section is also used to adjust the case auto-close time setting in case the built-in mode is selected. In case the federated (external) mode is selected, this section is also used to edit the helpdesk instructions. The…
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The Helpdesk module enables Partners (Vendors, Distributors, or Resellers) that have at least one active Contract on the CloudBlue Connect platform with each other to address troubleshooting and support management by creating Cases. Cases represent support tickets or issues that are submitted in regard to a specific product or any other business/technical problem. Therefore, Cases…
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The following describes available operations within the Helpdesk module on the CloudBlue Connect platform, such as creating a Case, inquiring additional information, closing Cases, and more. Creating Cases Navigate to the Helpdesk module on the Connect platform. Submitted Cases are displayed within the provided list. Click the New Case button to launch a case creation wizard. Follow the wizard…
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Video Tutorial Overview The CloudBlue Connect Helpdesk module allows utilizing helpdesk ticketing system and establishing communication model between Partners to resolve issues or incidents. Although the Connect platform provides an intuitive and easy-to-use interface, Partners might not always monitor their corresponding portals to check for case updates and new messages. Thereby, the CloudBlue Connect platform…
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Overview Once the Connect Portal is activated and a service agreement is signed successfully, Resellers can define their commerce system on the CloudBlue Connect platform. Commerce systems should be represented via your configured hub and marketplace. In general, commerce systems are integrated with the Connect platform automatically. Note, however, that Connect users can create a…
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About Hubs To use a commerce platform infrastructure in Connect, Distributors and Resellers should register their platform as a Hub. Namely, hubs represent individual instances of commerce and external systems that allows integrating and establishing marketplaces. Created hubs enable organizations to map required marketplaces and consequently present Vendor products for customers. Each hub can represent…
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Insomnia is a free cross-platform desktop application that takes the pain out of interacting with HTTP-based APIs. Insomnia combines an easy-to-use interface with advanced functionality like authentication helpers, code generation, and environment variablesIt can be downloaded from www.insomnia.rest. This article describes how to successfully import API specification to Insomnia and how to start working with…
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Overview The Integrations module enables Connect users to access and manage generated API Tokens, specified Webhooks and available Extensions. Therefore, developers can use this module for integration scenarios between the Connect platform and external systems to address fulfillment automation, customer relationship management (CRM), Enterprise Resource Planning (ERP) and so on. The following describes provided sections…
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