Service contracts are created by Distributors to invite Resellers into the CloudBlue Connect platform. Thus, signed service contracts enable Distributors to collaborate with Resellers. Furthermore, by signing a service contract, Resellers can activate their Reseller Portal on Connect. The following contains instructions on how to create a service contract, describes available operations and provided data…
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Introduction Today’s user base expects every provided service to meet a high standard. That is the reason why various organizations and companies tend to adopt Service Level Management (SLM for short) as one of the the best practices to increase the service reliability and to amplify user experience. Before starting to work with SLM functionality…
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Introduction Settings represent attributes that define various aspects of the product distribution and product ordering operations. Note that settings are not versioned and not localized attributes. Therefore, your provided configuration will be applicable to all created versions and localizations. Access the Settings list via the General section of your product profile page. The system allows…
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Access the Single Sign-On (SSO) section of the Account module to implement single sign-on authentication and manage your domains on the CloudBlue Connect platform. This section provides a comprehensive set of settings that can be increasingly helpful for security departments and Chief Information Security Officers (CISO). The following outlines the SSO concept and provides instructions…
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The following describes graphical user interface and operations that are interconnected with the Service Level Management (SLM) functionality on the CloudBlue Connect platform. Account Settings All SLM settings are available within the corresponding tab of the Account module. Select required object type from the list and click the Edit button to change SLM settings for…
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Service Level Management (SLM) represents an ongoing process to maintain high-quality in-service provisioning. The provided service level options allow changing and managing the automatic transition of your selected Connect objects from one Service Level Objective (SLO) zone to another. Therefore, the CloudBlue Connect platform makes sure that your business objects are processed in a timely…
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The following article provides a guided tutorial on creating stateful DevOps extension projects. Namely, it demonstrates how to successfully define extensions that are able to store data persistently in the external storages regardless of extension’s operating lifecycle. General Notes First, it is essential to understand that a stateful DevOps extension project follows the same development…
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Please refer to our Status Page for the real-time updates on the possible issues with our services. Incidents History This page contains the list of the CloudBlue Connect platform incidents. All timestamps relative to the incidents are given in the UTC timezone. In case of any questions, please Contact our Support. May 2024 May 11…
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Overview Once a customer creates a new fulfillment request, its corresponding subscription is generated on the CloudBlue Connect platform. The initial status of a generated subscription is Processing, while the initial status of a created fulfillment request is Pending. Note that subscriptions and fulfillment requests remain in their corresponding states until they are processed via…
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Overview The Subscriptions module is often called Assets Management Module on the Connect API. Thus, Subscriptions from can be also referred to as Assets. Furthermore, note that Fulfillment Requests are presented as Subscription Requests or Asset Request. Refer to Connect REST API for more information on the Connect API. The following provides detailed description of…
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Overview When your customers cancel their subscriptions, new cancel fulfillment requests are generated on the CloudBlue Connect platform. In case this request is approved, its corresponding subscription is terminated by the platform. The initial status of a cancel fulfillment request is Pending. It remains in this state until it is processed via the Connect platform…
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Overview When customers change their subscriptions, new change fulfillment requests are generated on the CloudBlue Connect platform. Note that such fulfillment requests refer to changing the subscribed Items (SKUs) or adjusting the Item quantity. Once a change request is approved, its corresponding subscription is updated by Connect. The initial status of a change fulfillment request…
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