 | Please refer to our Status Page for the real-time updates on the possible issues with our services. |
This page contains the list of the CloudBlue Connect platform incidents. All timestamps relative to the incidents are given in the UTC timezone. In case of any questions, please Contact our Support.
In the timeframe between January 31, 2024, 06:00 AM to 06:20 AM UTC CloudBlue Connect Platform has been upgraded to the Release v31. Please refer to our Planned Maintenance page for more details about the process
In the timeframe between November 29, 2023, 06:00 AM to 06:20 AM UTC CloudBlue Connect Platform has been upgraded to the Release v30. Please refer to our Planned Maintenance page for more details about the process.
In the timeframe between October 11, 2023, 06:00 AM to 06:25 AM UTC CloudBlue Connect Platform has been upgraded to the Release v29. Please refer to our Planned Maintenance page for more details about the process.
In the timeframe between July 26, 2023, 06:00 AM to 06:25 AM UTC CloudBlue Connect Platform has been upgraded to the Release v28. Please refer to our Planned Maintenance page for more details about the process.
In the timeframe between April 18, 2023, 10:15 PM to 10:40 PM UTC CloudBlue Connect Platform has been upgraded to the Release v27. Please refer to our Planned Maintenance page for more details about the process.
In the timeframe between November 28, 2022, 10:15 PM to 10:40 PM UTC CloudBlue Connect Platform has been upgraded to the Release v26. Please refer to our Planned Maintenance page for more details about the process.
In the timeframe between April 18, 2022, 10:15 PM to 10:40 PM UTC CloudBlue Connect Platform has been upgraded to the Release v25. Please refer to our Planned Maintenance page for more details about the process.
In the timeframe between November 29, 2021, 10:15 PM to 10:40 PM UTC CloudBlue Connect Platform has been upgraded to the Release v24. Please refer to our Planned Maintenance page for more details about the process.
In the timeframe between July 12, 2021, 10:15 PM to 10:40 PM UTC CloudBlue Connect Platform has been upgraded to the Release v23. Please refer to our Planned Maintenance page for more details about the process.
In the timeframe between March 8, 2021, 10:15 PM to 10:40 PM UTC CloudBlue Connect Platform has been upgraded to the Release v22. Please refer to our Planned Maintenance page for more details about the process.
In the timeframe between October 20, 2020, 0:00 AM to 1:00 AM UTC CloudBlue Connect Platform has been upgraded to the Release v21. Please refer to our Planned Maintenance page for more details about the process.
In the timeframe between August 10 2020, 12:30 PM to August 11 2020, 6:00 PM UTC some users may have experienced difficulties with the email notifications delivery.
The issue was caused by the technical difficulties of integration with the partner service (https://sendgrid.com) previously used by Connect to deliver emails.
The issue has been resolved by permanently switching to the Amazon SES Email delivery service for all of Connect users and is still being monitored.
In the timeframe between July 09, 2020, 0:00 AM to 1:00 AM UTC CloudBlue Connect Platform has been upgraded to the Release v20. Please refer to our Planned Maintenance page for more details about the process.
In the time frame between March 19, 2020, 9:00 AM to 3:10 PM UTC, we have detected that few of our users were facing a problem of not being able to access some of their products in the UI of the Inventory module.
This issue was caused by the temporal misconfiguration of the products database as a result of the planned maintenance, no data was lost and no automated integration scenarios were affected..
The issue has been resolved.
In the timeframe between March 19, 2020, 5:22 AM to 8:03 AM UTC CloudBlue Connect Platform has been upgraded to the Release v19. Please refer to our Planned Maintenance page for more details about the process.
In the timeframe between March 18 2020, 4:05 PM to 5:43 PM UTC a subset of users experienced difficulties signing in to the Connect Portals through the connect.cloud.im brand.
This issue was caused by the temporal misconfiguration of the brand settings and didn’t affect any of the runtime components like API and other integrations.
The issue has been resolved.
In the timeframe between March 11 2020, 2:00 AM to March 12 2020, 1:00 AM UTC some users may have experienced difficulties with the email notifications delivery.
The issue was caused by the unannounced changes in the templates API functionality between the partner service (https://sendgrid.com) and library (https://github.com/anymail/django-anymail) library used by Connect to deliver emails.
The issue has been resolved and is still being monitored.
