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    Help and Support Community Help and Support

    Contact Support

    Updated: May 15, 2020
    Contents

    We’re here to help!

    The Connect Support team is available to help answer any Connect questions and provide any Connect troubleshooting assistance.

    To create a Connect support ticket:

    1. Sign in to the Connect Portal
    2. Navigate to the Help & Support module
    3. Select the Contact support option
    4. Fill out the details of your support request – please ensure that the ticket is detailed and, if possible, attach any supporting screenshots to help expediate the resolution of the ticket

    The Connect Support team aims to have an initial response within 1 business day of submitting the ticket. Ticketing support is provided in English only.

    Our Connect Community website is available 24/7 to help self-serve the most common Connect issues and answer frequently asked questions.

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