Tier Config

Updated: May 18, 2021


The Tier Configuration (Tier Config) module is used to assign configuration parameters to certain reseller accounts within the Distributor’s tiers hierarchy. This module helps partners manage and consolidate reseller information via Tier Configuration objects and their corresponding Tier Requests on the CloudBlue Connect platform.

The system generates a tier configuration instance and its associated tier request in case a specified product includes any Tier Scope parameter and a fulfillment request with this product is created. Therefore, the system transfers this fulfillment requests to the Tier Setup state until your tier request is approved and your tier configuration is activated.

Creating Resellers

Note that you can specify reseller accounts for your tier configurations by adding customers via the Customers module on the Connect platform. Refer to the Customers module documentation for more details.

The following diagram schematically illustrates Tier Configuration and Tier Request objects relationship on the CloudBlue Connect platform.

Tier Configuration Requests

Tier Configuration Requests (Tier Requests) represent instances on the CloudBlue Connect platform that allow Partners to consolidate setup or update operations for Tier Configurations. Tier requests are generated in case a Tier scope product parameter is presented and a fulfillment request is created.

There are 2 types of tier requests on the Connect platform:

  • Setup: A request with this type is created with a new tier configuration object on the Connect platform. Vendors are required to process setup request and consequently activate their tier configurations.
  • Update: This type, as the name suggest, is used to update tier configuration data. The system enables Vendors to process these requests and consequently approve or reject specified updates.

In addition, note that the system can generate T1-level and T2-level requests and corresponding tier configurations depending on specified product parameters. In case your product includes both Tier 1 and Tier 2 parameters, it is necessary to approve T2-level request before processing T1-level request.

All operations with tier requests are performed within the Requests tab of the Tier Config module.

More Information

Learn more Tier Configuration API, provided Tier Config module user interface and available Tier Config and Tier Request statuses by following the links below:

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