The Tier Configuration (Tier Config) module is used to assign configuration parameters to certain reseller accounts within the Distributor’s tiers hierarchy. This module helps business partners manage and consolidate reseller information via Tier Configuration objects and their corresponding Tier Requests on the CloudBlue Connect platform.
The system generates a tier configuration object and its associated tier request in case a specified product includes any Tier Scope parameter and a fulfillment request with this product is created. Therefore, the system transfers this fulfillment requests to the Tier Setup state until your tier request is approved and your tier configuration is activated.
Tier Configurations and Tier Requests are highlighted on the object relationship diagram below:
Tier Configuration Requests (Tier Requests) represent objects on the CloudBlue Connect platform that allow business partners to consolidate tier parameter data and setup, update, or adjust tier configuration objects. Therefore, there are 3 types of tier requests on the Connect platform:
In addition, note that the system can generate T1 (Tier 1) level and T2 (Tier 2) level requests and corresponding tier configurations depending on specified product parameters. In case your product includes both Tier 1 and Tier 2 parameters, it is necessary to approve T2-level request before processing T1-level request.
All operations with tier requests are performed within the Requests tab of the Tier Config module.
Learn more Tier Configuration API, provided Tier Config module user interface and available Tier Config and Tier Request statuses by following the links below: