The Account module enables Distributor, Reseller or Vendor representatives to review and manage account general properties, users, groups, contacts and account links. Furthermore, the Account module is used to configurate Helpdesk settings and manage Reports templates and repositories.
There are three types of accounts that represent collaborating companies or organizations:
Distributor, Reseller or Vendor staff that can access the CloudBlue Connect platform are presented as users of a certain account. Note that every account should have at least one user that can invite other users to join that account.
Users can also belong to several accounts, no matter whether they are Distributors, Resellers or Vendors. The following diagram schematically illustrates the aforementioned scenario:
The diagram shows that User 1 and User 2 belong to Vendor account, while User 4 belong to Distributor account. Note that User 3 belongs to both Vendor and Distributor accounts. Therefore, this user can access Vendor and Distributor portal. Connect also allows implementing business cases, in which a user can access a Reseller portal as well as Distributor and Vendor portals.
A Distributor can invite a partner that does not have an account within the Connect platform. Distributors should create a corresponding agreement and activate relevant contract to invite Vendors or Resellers to the platform, as schematically illustrated in the diagram below:
Vendor or Reseller accounts are created and activated by signing the program or service contracts. However, these accounts can be also created and activated by Distributors via the Create Partner wizard. This wizard streamlines agreement and contract creation. Refer to the Partners module documentation for more details.